A faster morning peak and re-ordering at the table via QR.
Customers pick their coffee themselves on the kiosk, with every milk and syrup option on screen. Anyone staying to work re-orders from their table via QR. Lightspeed stays the POS, Upvendo adds the ordering channels.
The morning queue was the bottleneck. The solution isn't only at the counter — it's also at the tables.
What they wanted
- Smooth out the morning peak without hiring an extra barista.
- Let customers build their own coffee, with every milk alternative, shot and syrup on the screen.
- Let working customers who stay all morning re-order without queueing again.
- Orders keep landing in Lightspeed like today, no second system on the side.
How it unfolded
From first conversation to live.
- 1
Intake call
We map the rush: coffees per hour, mix of milk alternatives, and how many customers stay to work at a table. Based on that, we pick the number of kiosks and QR zones.
- 2
POS partner alignment
A short call with Lightspeed to enable the OAuth connection and validate the modifier structure (milk surcharges, extra shot, syrup).
- 3
Setup and connection
UpKiosk installed next to the counter, connected directly to Lightspeed. QR codes on every table, same menu flow. Staff trained briefly on the barista ticket queue.
- 4
Go live
First morning live, first table re-order through QR within the hour. From the second service, the shop runs autonomously.
How we solved it
- UpKiosk subscription at EUR 150/month all-in, connected directly to Lightspeed.
- Modifiers (oat, soy, decaf, extra shot, syrup) live in Lightspeed and sync live with the kiosk and the QR flow.
- QR ordering on every table — customers scan, choose, pay, and the order joins the bar ticket queue with the table number.
- Customer name is taken at the kiosk and the barista calls it out as always.
- One order stream in Lightspeed Insights, the same reporting the shop already uses.
Outcome
- Shorter queue during the morning rush, customers don't bail.
- Customers re-order via QR while they keep working, no interruption to their laptop session.
- Higher average spend as re-ordering becomes frictionless.
- Baristas focus on making coffee, not on counter speed.
Products used
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