An evening peak with lots of customisation: faultless and faster via the kiosk.
Taking down a pitta with the right sauce, the right meat and the right toppings on a busy evening is bound to go wrong at some point. On the kiosk, every option sits clearly on screen. What the customer taps is exactly what shows up on the ticket.
Verbal ordering was the bottleneck. Self-service on screen removes it.
What they wanted
- Faultless orders during the evening peak, no more wrong sauces or toppings.
- Faster throughput at the counter so the kitchen doesn't wait for the next order.
- Staff back in prep, not at the card terminal.
- Orders keep landing in the existing POS, no second system.
How it unfolded
From first conversation to live.
- 1
Intake call
We review the modifier structure: pitta type, meat choice, sauces, toppings, extras. We pick how many kiosks next to the counter work best for the evening peak.
- 2
POS partner alignment
Connection to the existing POS, with the full modifier tree (meat → sauce → topping → extras) validated in the right order.
- 3
Setup and connection
Ordering kiosks installed next to the counter, plugged straight into the POS. Staff trained briefly: the ticket comes out of the POS as always, they prepare.
- 4
Go live
First evening peak run with technical backup on hand. From the second service, the shop runs autonomously.
How we solved it
- Ordering kiosks next to the counter, connected directly to the existing POS.
- All options (meat, sauce, topping, extras) on screen, in the right order, with required choices before the ticket prints.
- What the customer taps is exactly what the kitchen ticket says: faultless.
- Customers order in parallel on multiple kiosks, no more serial verbal ordering.
Outcome
- Faultless orders, no more remade pittas because a sauce was misheard.
- The queue moves faster, customers don't bail at peak.
- Staff in the kitchen at prep, not at the counter.
- Higher average spend as extras and sauces consistently appear on screen.
Products used
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